SAP - Support and Maintenance

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SAP - Support and Maintenance

SAP Notes

The SAP Service Marketplace contains SAP Notes detailing solutions for known problems or providing additional information. You can search for and read SAP Notes at The url string was not validated as an URL (htpp://service.sap.com/notes). Error: The scheme (htpp) of the URL (htpp://service.sap.com/notes) is not authorized.

Customer Message

If you encounter problems when installing, upgrading, or running SAP EhP 5 for SAP ERP 6.0, create a customer message in the SAP Service Marketplace at http://service.sap.com/message.

Maintenance Strategy

Mainstream maintenance for SAP EhP 5 for SAP ERP 6.0 is oriented on the maintenance of the underlying SAP ERP 6,0, and ends on March 31, 2013. For more information about the maintenance strategy, see http://service.sap.com/maintenance.

Patch

You can download all the available SAP Support Packages Stacks and patches for SAP EhP 5 for SAP ERP 6.0 from the Software Distribution Center in the SAP Service Marketplace at http://service.sap.com/patches.

SAP Solution Manager

With SAP Solution Manager, SAP provides you with a platform that supports the implementation, operation, and continuous improvement of SAP ERP 6.0. Using SAP Solution Manager enables you to take full advantage of SAP’s support services and gives you the opportunity to leverage the broad spectrum of SAP's support and continuous improvement offerings.

SAP strongly recommends using SAP Solution Manager to determine the software components that need to be installed so that you can use the desired business functions.

A minimum requirement is to have SAP Solution Manager 7.0 Support Package 23 installed in the SAP Solution Manager system. The Solution Manager Maintenance Optimizer (MOpz) enables you to select the technical usages to be installed.

During the installation process, a SAP Solution Manager system is required to generate the “SAP Solution Manager Key” for the installation of SAP SAP EhP 5 for SAP ERP 6.0. Without this key you cannot complete the installation process successfully.

The latest documentation is available on the SAP Help Portal at http://help.sap.com > Documentation: SAP Solution Manager.

For more information about SAP Solution Manager, see the SAP Service Marketplace at http://service.sap.com/solutionmanager. It also contains training materials (in the Training folder) and presentations (in the Media Library folder).





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