(Customer | Product) - Support

> Marketing

1 - About

SDV:

  • Support
  • Driven
  • Development

Everyone must do customer/product support.

Developers and designers:

  • gives the best support
  • create better software

Software engineers and designers are often divorced from the consequences of their actions.

3 - Exposure

Fast Path to a Great UX – Increased Exposure Hours - Jared Spool. There is a direct correlation between exposure hours and the improvements we see in the designs that team produces.

  • Direct exposures
  • Minimum every 6 weeks
  • At least 2 hours
Advertising

4 - Support request

Stats:

  • 500 000 users
  • 5 million people
  • 400 issues
  • 800 email
  • 7-12 minutes

5 - Emotional state

6 - Software

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